Frequently Asked Questions
Your guide to stylish shopping and seamless service.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I determine the right size for me?
Every product page features a detailed 'Size Guide' link. We recommend measuring a similar garment you own and comparing it to our specifications for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
Are your materials sustainably sourced?
GalaxyCon is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner only with Fair Trade certified factories.
How should I care for my GalaxyCon apparel?
To preserve the life of your garments, we recommend machine washing cold with like colors and hanging to dry. Detailed care instructions are also printed on the internal label of each item.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.